Frequently Asked Questions
Everything you need to know about your artistry essentials.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to follow your package's journey.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and gently used or unused to qualify for a refund.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
Are MAKEUP BY MARIO products cruelty-free?
We are proud to be a cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.
How can I find my perfect shade?
We recommend using our online Shade Finder tool or viewing our artistry swatches on various skin tones. You can also contact our customer service team for personalized recommendations.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.